FAQ

Even though you know that Fresh is Better provides healthy, sustainable, delicious meals, you may still have a few questions. Below you’ll find a list of our clients’ most frequently asked questions.

Don’t see your question here? No problem. Pick up the phone and give us a call at 844.342.4244. We’re happy to answer all of your questions!

Ordering

I want fresh, delicious, healthy meals! How do I sign up?

There are two ways for you to sign up. If you’re ready to sign up right now, you can do so here on our website. If you’d prefer to speak with an enrollment specialist, call us at 844.342.4244
Once you’ve signed up, you can expect to receive a confirmation email. If we need additional information regarding your meal preferences or the delivery process, we may also give you a call.

When do I need to place my order?

Our delivery week starts on Monday. In order to begin receiving food on Monday, you must place your order before our deadline at 10:00 AM on Friday.

Can I sign up for more than one person?

In order to give our customers the best possible service, we require every customer to have an individual account. Even when multiple customers live at the same address, each must have his or her own account.

I want to share FIB with my family and friends! Is there a referral program?

There sure is! If you are one of our active customers, then you can benefit by referring us to your friends and family. For every new customer you refer to us, we’ll give you 10% off!
To refer a customer, send an email to referral@fibdelivery.com. Be sure to include the contact information for both you and your referral.

I have several colleagues who are interested on joining FIB. Do you offer a corporate program?

Actually.. yes we do! We offer great discounts for corporate groups. Send us an email to info@fibdelivery.com with your request and we will get back to you.

How the one-day trial works?

Glad you ask! We love our one day trial because we understand it’s not easy to engage on a weekly meal plan without being sure you will like it. They are awesome because we offer them at a reduced price and delivery is free! Our one day trials are delivered on Tuesday night for Wednesday consumption. You can check what you will be receiving on Wednesday’s next week menu.

Our Food

I’ve heard about “sustainable eating,” but what does it mean?

Sustainable eating is all about eating food that has been grown or raised in a way that is manageable over the long-term. A food source is sustainable only if it produces food responsibly.
At FIB we care about where your food comes from so we focus on finding partners that support this philosophy.

Where do my fruits and veggies come from?

Here at FIB we are committed to supporting locally-driven, sustainable, healthy meals. Although Florida has excellent soil for agriculture, vegetables are harvested here primarily between October and March, while tropical fruit is harvested during the remainder of the year. Whenever possible, we prepare our meals with fruits and vegetables from South Florida producers who practice sustainability.
Unfortunately, we can’t always get the produce we want. If a specific product is out of season or cannot be sourced locally, we try to get it from other sustainable sources in Florida or the southeast.

How about meats?

Animal welfare is important to us. We believe that the better an animal’s life, the better it will be for your health. That’s why we ensure that our meats aren’t treated with hormones or antibiotics. Our fish is caught wild, primarily from fishermen in South Florida.

What is the catch of the day?

The catch of the day is a fish serving that changes regularly and depends on what the local fishermen bring in. Since we don’t know what they’ll catch, we can’t guarantee what type of fish will be served as the catch of the day, but we do know it will be fresh!
If you don’t like surprises, you can follow us on our social media accounts to find out what catch of the day selections will be coming your way after they’re caught.

Does FIB use organic ingredients?

FIB is committed to using high quality ingredients with excellent health benefits; however, we don’t rely solely on organic ingredients. That’s because we enjoy working with local farms and obtaining organic certifications can be both expensive and time-consuming for these small operations.
In some cases, we use ingredients that are certified organic, but we can’t guarantee that all of our ingredients have that certification. We can guarantee that your food comes from farms using sustainable operations that don’t use pesticides.

Does FIB implement any other sustainable practices?

Yes, we do! Deliverable meal plans can create lots of daily waste, depending on the materials delivered to customers. To keep in line with our values, we want to cut down on waste whenever possible. As a result, we use 100% compostable containers that are made with sugarcane. Our containers have lids created with 100% post-recycled materials.

What about my food allergies?

In order to accommodate your food allergies, we offer every customer three complimentary ingredient exclusions. Whenever you place an order, you will have the opportunity to provide information about your food allergies. We will store your answers on our database.
*Please note that while we will make every effort to avoid cross-contamination of ingredients, we are unable to guarantee that all ingredients will always be kept separate.

I’m concerned about sodium intake. Are my meals low in sodium?

All meals at FIB are low in sodium. When we do add sodium, we use kosher salt because it goes through less processing and has fewer additives than traditional table salt.

Do you send my food frozen?

No way! “Fresh is Better,” remember?
When you eat your meals, you can rest assured that the food you eat was prepared a few hours before delivery. In order to keep your food free of bacteria, it will be chilled. After your food is cooked, we immediately refrigerate it for a few hours. We transfer it to your cooler bag just before delivery, but it is never frozen.

How do I get my meals hot?

Every meal will have reheating instructions. You’ll find your instructions on the daily menu we place in the pocket of your cooler bag. One thing to remember about heating your meals is to remove the container’s lid ahead of time.

Meal Plans

How do I know which plan is the right for me?

Your specific goals will play a big part in deciding which plan is best-suited for you. To help you make your decision, we’ve provided a brief description about each plan on our Meal Plan page. Be sure to check out our paleo, vegetarian, and gluten-free options, if you have special dietary needs.
Still not sure which to choose? Call one of our enrollment specialists at 844.342.4244 to get answers to your questions.

I eat a lot (or not so much). What meal sizes do you offer?

We all know that one size doesn’t truly fit all. To match your caloric needs, we provide three different sizing options. Our trim size includes around 1,200 calories daily (when choosing 3 meals+2 snacks) with 4 oz of lean protein per meal. Our medium-sized option, the lifestyle, offers around 1,600 calories per day with 6 oz of lean protein per meal. If you eat a lot, you can opt for our pro size, for those who are looking for approximately 2,200 calories daily with 8 oz of lean protein per meal.
When you order, we’ll automatically select the lifestyle size for you, but you can change it to either trim or pro, according to your nutritional needs.

What is great about FIB is that you can take a look at the next week menu and see the amount of calories and grams of macronutrients in each meal!

 

What is included with a meal plan?

It all depends on you! We give you the option to choose how many meals you wish to receive daily. You can choose between lunch + 2 snacks; breakfast + lunch; breakfast + lunch + dinner; or breakfast + lunch + dinner + 2 snacks.

If you decide to get our delicious snacks, they will give your metabolism a lift and to help keep those between-meal cravings at bay.

Will I get desserts?

You sure will! You’ll get a sweet dessert as one of your snacks every day.

I am a diabetic. Do you have a meal plan for me?

Our meals are generally suitable for diabetics. There are no added preservatives and only low quantities of dairy and simple carbs. They also score low on the glycemic index.
Although we believe our meals will work for you, we recommend that diabetics speak with their physicians before adopting a new diet.

Can I view the menu for next week?

You sure can. You’ll find the menu for next week, including nutritional information, on the Meal Plans page.

Delivery

Does FIB deliver to my area?

Currently, we only deliver to a small portion of South Florida. To learn whether we deliver to you, sign up and include your ZIP code.
We’re not serving your area? Don’t worry! We’re planning on expanding our operation very soon, so give us your information and we’ll let you know once we can deliver to you.

When will I get my food?

Food is delivered nightly, from Sunday through Thursday, for next-day consumption. The cooler bag you receive Sunday night is for Monday. The bag you get Monday night is for Tuesday, and so on.

I live in a gated community or apartment building with restricted access. How will I get my food?

Customers living in gated communities need to add us to their guest list or offer us a community access code. If you live in an apartment building, you will need to make certain that our delivery driver has front desk access.
If our driver is unable to complete your delivery, he or she will not return to do so. Because our deliveries occur in the middle of the night, it’s unlikely that the driver will attempt to contact you to address the situation. If a delivery is not completed, FIB will not be able to provide a refund.

Do I need to pay for the cooler bag and the ice bricks?

There is a one-time, refundable fee for your cooler bags and ice bricks. That fee is $30, payable at the time of your first order. If you decide you would no longer like to receive delicious, healthy meals from FIB, you can leave the bag and bricks for pick-up on Sunday night. As long as they are returned in good condition, we will return your $30.

What should I do with my cooler bag and ice bricks?

Please leave your cooler bag and ice bricks out on nights that your driver makes deliveries, so it can be exchanged for a new set.

I forgot to leave my cooler bag and ice bricks for pick-up! What do I do?

If you forgot to leave it outside, we’ll simply send you a reminder to do so next time. Just leave both sets outside on the night of your next delivery.
If one or more cooler bags are not returned, we will charge you for each missing set on the third pick-up attempt. We charge $15 for each set of cooler bag with ice bricks.

I moved or need to provide new delivery instructions. How can I do this?

If you need to update your information, send us an email at delivery@fibdelivery.com. Be certain to include your name, phone number, and the last four digits of the credit card used to make your last purchase.
Don’t wait until the last minute to update your information! These changes usually don’t take effect for three full business days.

Account Changes

Do I have to renew my subscription to keep receiving my meals?

No, you don’t. To save you time and energy, we will automatically renew your subscription for you. Your subscription will be renewed at 8:00 AM on the last Friday before the next cycle begins.
If you choose to cancel your subscription before the next cycle, you can do so by logging into your account and updating your preferences.

What if I want to switch to another meal plan or alter my meal size?

We understand that as your dietary needs change, you may need to make changes to your meal plan. If you want to pick a new plan or increase/decrease the size of your meals, email us at accountchanges@fibdelivery.com.
Don’t forget to include your name, phone number, and the last four digits of the credit card used to make your last purchase.

I’m going on vacation for a few days. How can I temporarily stop receiving deliveries?

If you need to temporarily stop receiving deliveries, you can alert us by sending an email to accountchanges@fibdelivery.com. Include your name, phone number, the last four digits of the credit card used to make your last purchase, and the days for which you do not want to receive a delivery. Also, don’t forget to tell us when you want to resume receiving tasty, nutritious meals again!

What do I do if I no longer want to renew my service?

If you decide that you no longer want to receive fresh, healthy, totally delicious meals right to your door, then you can stop your subscription renewal online. Just be sure to do it before 8:00 AM on the last Friday of your scheduled service. You’ll continue to receive meals for which you have already paid.
And don’t forget, we’ll be right here if you decide you want to resume service again later.

How can I cancel my current subscription?

If you want to cancel your current FIB subscription, you can do so by sending written notice to cancellations@fibdelivery.com. Please include your name, phone number, and the last four digits of the credit card used to make your last purchase.
Cancellations will be processed as soon as possible, but will not take effect until the end of the current delivery week. That is because we have already purchased the food required to fulfill your order and are unable to return it. After the week’s end, you will no longer receive FIB meals and will receive a prorated refund for any other weeks for which you have already made payment. Refunds take roughly seven days to process and are subjected to a 5% processing fee.
After cancelling your subscription, we will attempt to collect your cooler bag on Sunday night, in the same location as usual. Each failed pick-up attempt deducts $15 from the $30 deposit. After the second time, we will have charged you the maximum $30 fee, and you may keep your cooler bag.